Returns & Exchanges
At Design Store, we want you to love your home as much as we do, which is why we offer a 30-day window for returns on all furniture and decor items in original condition. If your selection doesn't perfectly fit your space, our streamlined process ensures a quick exchange or refund.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return and receive a printable shipping label.
Secure the Packaging
Carefully pack your items in their original designer packaging to ensure they are protected from damage during the transit back to our warehouse.
Ship the Item
Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our logistics partner.
Quality Review & Refund
Once our design team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing