Frequently Asked Questions
Everything you need to know about curating your dream home.
What is the typical shipping lead time for furniture?
Most in-stock furniture items ship within 5-7 business days. Custom or made-to-order pieces may take between 4-8 weeks depending on the artisan's schedule.
Do you offer international shipping?
Yes, we ship our home decor and smaller furniture pieces worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-refundable.
Are your products sustainably sourced?
At Design Store, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we partner with fair-trade artisans globally.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.